Frequently Asked Questions
 
1. How do I begin?
Want to Participate? Just register here and join us! You can now create and manage your own personal page, share your photos, goals and get sponsors.
Want to sponsor a participant? Click here for details.
If you have further questions, please contact Journey of Hope at (972) 964-1600 or [email protected].
 
2. What are the Race Options and Schedules?
To see the race options and schedule register with the Plano Balloon Festival's run site. The Plano Balloon Festival has given Team Journey participants an exclusive 15% discount. Use code JHGS for a 15% when you register for the run by clicking here
 
3. What Does Pledging to the Run Mean, Exactly?
By being a part of this event you are an invaluable part of helping grieving children. By running in memory of a loved one, you are honoring them and helping your own heart to heal. By fundraising, you are ensuring that there is a spot for the children that will walk through the doors of Journey of Hope next week, month, and year.
 
If you are running in memory of a loved one, we want you to know how proud we are of you in finding a way to do something positive with your grief and to honor your loved one.
 
We are raising funds to help expand our program further so we can increase our capacity to help 300 more children and families! As the only no-fee grief support program for children in Collin County, we are the only organization to help many of our families. Currently, children from nine counties drive in to Plano and to Frisco on school nights to find help for their children. Your funds will help us to reach more kids.
 
We wish you all the success possible! Train, set and achieve new goals, enjoy the run… and get all the sponsors you can so when you cross that finish line, we will all be winners – you, and all the families we in our community that need our help!
 
4. How can my sponsors submit payment?
Online contributions can be made by credit card on the runner's personalized page found on this website. Just make sure to tell your sponsors to select your name from the list of runners.
 
5. I am concerned that I might not be able to raise the required funds. Will I be able to do it?
Even if you've never raised money before, our materials and strategies will make it easy for you to solicit and collect sponsorships from friends, family, colleagues, neighbors, and others. Experience has shown that it is not only possible, but enjoyable, to set and reach your goals.  Please refer to the sample letters found on your personal fundraising page center, that explains the  programs the Run supports, and you will be surprised to see how quickly friends, family, and co-workers will respond to your request to help this wonderful cause.  Just remember to make it personal as well, as you want them to know that they are sponsoring YOU and YOUR efforts! And, as many companies offer charitable donation matching programs, make sure to ask your sponsors to check with their employers, as it will help you meet your goal ever more quickly.
 
6. Is the Run only for Runners?
No! The Run is designed as a day of fun and fitness for the whole family. It attracts runners and but it is also attended by family members and friends and supporters from the community who look forward to it as a fun and exciting community gathering.
 
Remember that you will received two free tickets to the Plano Balloon Festival when you register for the run, as well as free parking on race day! So plan to enjoy the rest of the weekend enjoying the 45 magnificent, colorful, hot air balloons, the parachute team performances, local bands, fireworks, kids fun zone, performances, face painters, craft stations, and much more fun that the festival has in store.
 
You’ll also receive a run t-shirt and number from the festival, as well as a Team Journey singlet and personalized memorial bib with a photo of your loved one.
 
7. I have never run a race.  Will I be able to finish a half or full marathon?
Absolutely! It might take a little training and coaching, but many of our participants are first-timer runners. Whether you are signed up for the 5K run/walk or the 1K fun run, Team Journey we will be here to inspire you every step of the way!
 
8. Is there a refund/exchange policy?
Yes. If a donation was made accidentally or for the wrong amount, simply make us aware of the issue and we will be happy to make any necessary refunds, changes or corrections. Race registration fees are not refundable.
 
9. Is parking available?  
You will receive a free parking pass that is valid Saturday, September 23rd. Please allow sufficient time for parking and registration.
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